Your questions about s111 All Questions Answered

Yes, creating an account on s111 is completely free — no fees or charges. You may also be eligible for a welcome bonus upon registration, so sign up now and get started.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify it and you can set a new password right away. The whole process takes under 2 minutes.

No — s111 allows only one account per person. Attempting to open multiple accounts may result in all of them being suspended and any balance forfeited. One account gives you access to all games and features.

After logging in, you can update some details from Account Settings. However, changing your mobile number or full name may require identity verification. If your information is accurate, this is usually straightforward.

The minimum deposit is just BDT 200 and the minimum withdrawal is BDT 500. Maximum limits vary by payment method. Log in and visit the Payment page for full details.

Most withdrawal requests are processed within 5–15 minutes. During peak hours, it may take up to 1 hour. Completing account verification beforehand helps speed up the process.

First, try refreshing your browser or app. If your balance still doesn't appear, contact us via live chat with a screenshot or transaction ID. Issues are typically resolved within 30 minutes.

s111 does not charge any fees on deposits. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transaction fees. Check your mobile banking app for details.

Bonuses are subject to wagering or rollover requirements — meaning you need to place a certain amount in bets before the bonus becomes withdrawable. Conditions vary per bonus, so check the Promotions page for details.

Log in to your account to find your referral link or code. Share it with a friend — once they register and make their first deposit, you will receive your referral bonus. The more friends you refer, the more you earn.

The s111 VIP program works automatically. Play regularly and place a set amount in bets to earn loyalty points and move up VIP tiers. Higher tiers unlock cashback, dedicated support, and exclusive rewards.

Yes, all games on s111 use RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Live Casino games are streamed with real dealers in real time, so there is no room for bias.

The s111 Sports Betting section covers live and pre-match betting on all major sports worldwide, including cricket, football, tennis, badminton, and basketball. IPL, BPL, and FIFA World Cup betting — favorites among Bangladeshi players — are all available.

In Fish Game, you shoot at fish swimming across the screen. Catching bigger fish earns more points and rewards. Coins are used to play, and any winnings are added directly to your balance. Visit the Fish Game page for full rules.

Start by restarting your phone and checking your internet connection. Delete the old APK, then download the latest version fresh from the download page. If the issue persists, send a screenshot via live chat and our support team will help you quickly.

Yes, the s111 app gives you full access to all games, deposits, withdrawals, bonuses, and customer support — just like the website. The app also loads faster and sends push notifications for new bonuses and offers.

When a new version is available, you will see an update notification when you open the app. Tap the update button and you will be taken to the download page. Download the new APK and install it over the existing version to complete the update.

Go to Account Settings, open the "Security" section, and enable "2-Step Verification". You will receive an OTP on your mobile each time you log in. With this enabled, no one can access your account even if they know your password.

Change your password immediately and notify our support team. We will review your account right away and temporarily lock it if needed to keep it secure. Never share your password or OTP with anyone.

Yes, you can close your account at any time. Under our responsible gaming policy, you can request a temporary break or a permanent self-exclusion. Contact our support team and they will take care of it promptly.