S111 — Terms and Conditions

By using the s111.onl website and its associated mobile application (collectively, the "Platform"), you automatically agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These Terms & Conditions constitute a legal agreement between s111 and the user of the platform. This agreement takes effect when you first create an account or access the platform.

S111 serves players in Bangladesh and other approved regions. Residents of countries where online gaming is legally prohibited are not permitted to use our platform. It is solely the user's responsibility to know and comply with the laws of their own country.

To access the full range of features on s111, you must create a personal account. The following conditions must be met at the time of registration:

• You must be 18 years of age or older. Accounts belonging to minors will be cancelled.
• Each person may create only one account. If multiple family members use separate accounts from the same device or network, please contact us.
• All information provided during registration must be truthful, accurate, and complete. Providing false information may result in account termination and forfeiture of any funds.
• It is your responsibility to keep your account password confidential. You must not allow any third party to access your account.
• Transferring, selling, or renting your account to any other person is strictly prohibited.

We recommend enabling two-factor authentication (2FA) to keep your account secure. If you notice any unauthorized access, contact our customer support immediately.

To ensure security and prevent fraud, s111 follows a Know Your Customer (KYC) process. You may be asked to verify your identity in the following situations:

• When submitting your first withdrawal request
• If you wish to withdraw above a certain limit
• If unusual activity is detected on your account
• When reactivating your account after a long break

What is generally required for KYC verification:

• Government-issued photo ID (NID, passport, or driving license)
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership (screenshot of Mobile Banking or Nagad account)

Withdrawals cannot be processed until KYC verification is complete. Verification typically takes between 24 and 48 hours.

S111 currently supports deposits and withdrawals via Mobile Banking, Nagad, Rocket, and USDT. Please keep the following payment rules in mind:

Deposits:

• The minimum deposit amount is BDT 200 (two hundred taka).
• Deposits are usually credited to your account within 1–15 minutes. If there is a delay, please contact support with your transaction ID.
• All deposits must be sent from your own payment account.
• Deposits made from third-party accounts will not be accepted and may be returned.

Regarding withdrawals:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals are generally completed within 30 minutes to 24 hours.
• Withdrawals will only be made to a payment account registered in your own name.
• Withdrawals will not be processed until KYC verification is complete.
• Bonus balance cannot be withdrawn directly; the wagering requirements must be met first.

S111 offers a variety of bonuses and promotions. Each offer comes with specific terms that must be followed.

• The welcome bonus is available to new members only and may be claimed once.
• To withdraw bonus funds, you must meet the specified wagering requirement (typically 20x–30x).
• Only one bonus may be active at a time; multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.
• Bonuses are generally valid for 7 days. Any unused bonus will expire at the end of this period.
• Each bonus may only be claimed once per IP address or device.
• S111 reserves the right to modify, suspend, or cancel any bonus offer at any time.

The following rules apply to all games on s111 — slots, Live Casino, Sports Betting, and fish games:

• Each game has its own specific rules, which you should review before starting to play.
• If a game is interrupted due to a technical error, s111 reserves the right to void that game round.
• In the event of a dispute over a game result, our server logs will be treated as the final and definitive record.
• S111 is not responsible for any loss of connection during gameplay.
• In Live Casino games, the dealer's decision is final.

Additional terms apply for Sports Betting. Please read the betting rules for the specific event carefully before placing any bets.

Any of the following activities are a direct violation of s111's terms and conditions and may result in account termination:

• Using the platform to launder money or process illegal funds.
• Hacking, use of bots, running scripts, or any other form of technical manipulation.
• Creating multiple accounts to collect bonuses.
• Attempting to gain unauthorized access to another user's account.
• Using any software or technique to manipulate game outcomes.
• Harassing, intimidating, or acting in a disrespectful manner toward other players.

S111 believes gaming should be a source of entertainment — not a financial solution or an addiction. We genuinely care about the mental and financial well-being of our players.

Responsible Gaming features available at s111:

• Deposit Limits: You can set a maximum deposit limit on a daily, weekly, or monthly basis.
• Cooling-Off Period: You can take a break from gaming for a set period of time.
• Self-Exclusion: You can self-suspend your account for a specified period of time.
• Session Timer: You can track how long you have been playing.
• Betting Limits: You can set your own maximum stake amount for each bet.

For more details, please visit our Responsible Gaming Visit the page.

S111 treats the protection of your personal information as its highest priority. By using our platform, you also agree to our Privacy Policy.

• We do not sell your personal information to any third parties.
• Information may be required to be disclosed to meet legal obligations or in response to requests from regulatory authorities.
• All data stored on our servers is protected with SSL/TLS encryption.
• You may request to review or update your information at any time.

To read our full Privacy Policy, visit Privacy Policy View page.

S111 reserves the right to temporarily or permanently close any account under the following circumstances:

• Breaching any provision of these Terms & Conditions.
• Providing false or fraudulent information during KYC verification.
• In the event of suspicious financial activity or an attempted money laundering.
• By order of a court or law enforcement authority.
• If your account has been inactive for an extended period (2 years or more).

Upon account closure, any valid balance will be returned; however, balances may be forfeited if the closure results from fraud or a breach of these terms.

If you have a complaint or objection regarding any matter, please follow the steps below:

• Step 1: First, contact our customer support team via live chat or email. Provide a detailed description of the issue along with any relevant screenshots or information.
• Step 2: Our support team will review your issue and work to resolve it within 48 hours.
• Step 3: If the issue remains unresolved, it will be escalated to senior management and a final decision will be communicated within 7 business days.

S111 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Changes will be made following the process outlined below:

• A notification will be sent to your registered email prior to any significant changes.
• The date of any changes will be noted under the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms.
• If you object to any change, you may submit a request to close your account.

We recommend visiting this page regularly to stay up to date with the latest Terms & Conditions.